Terms and Conditions

Revised edition, September 2026

1. Who We Are

These T&Cs are between you and Purpose People Ltd, a company registered in England under company number 12428531, of 2 Beclands Road, London, SW17 9TJ (“Purpose People Ltd,” “We,” “Us,” or “Our”).

2. Definitions

3. Confidentiality and Information Sharing

Sessions are confidential; this is discussed further in your initial conversation or initial OT Assessment with your Lead Occupational Therapist (OT). Your non-clinical details (name, address, date of birth) along with your clinical data, including brief session notes, will be stored in a secure database called Qunote. For further details on how We process and store personal data, please refer to Our Privacy Policy at www.purposepeopleltd.com. Your clinical data will only be shared with other clinicians involved in your care. Please inform Us if you would prefer that your GP NOT be informed of your OT treatment with Purpose People Ltd. Agreement to and attendance of any consultation with Purpose People Ltd will be regarded as your consent to information sharing with other professionals involved in your care. Please let Us know if your name, address, or GP changes so that We can update your details.

4. Consent to Treatment: Minors and Mental Capacity

Where the Client is under 18, these T&Cs must be agreed, and consent to treatment given, by a parent or person with parental responsibility, who will also be treated as the Booking Party for the purposes of payment and communication unless otherwise agreed. Where there is reason to believe a Client may lack the mental capacity to consent to treatment or to enter into these T&Cs, We will act in accordance with the Mental Capacity Act 2005, including seeking agreement from an attorney acting under a valid Lasting Power of Attorney, a court-appointed deputy, or another person with legal authority to act on the Client’s behalf, before treatment begins.

5. Occupational Therapy (OT)

Treatment begins with an Initial Occupational Therapy Assessment; this takes 1.5 hours and can be done in one of our rooms in Mayfair, Chelsea or Twickenham. For some clients a Home Visit Assessment is necessary; this is a specific assessment focused on ascertaining and enhancing someone’s independent living skills around the home during or after an illness. This is different to the initial OT Assessment and other Occupational Therapy sessions that take place in the home. Please allow 10 days from assessment for a letter or report from the Lead OT. If you would like to engage with Occupational Therapy, we ask that you book a compulsory follow-up appointment to go through the report, discuss a treatment plan, and discuss the OTA who will carry out the treatment plan. Occasionally, in unavoidable circumstances, we may have to rearrange a treatment session at short notice, and we reserve the right to do this without incurring liability. Please make sure that we have an up-to-date mobile number and email address to contact you in such circumstances. Follow-up treatment sessions will be held in one of our rooms, your home, or the community, depending on the type of work agreed between you and Us. Session times are tailored to meet your needs.

6. Occupational Therapy Assistant (OTA)

Treatment begins with an Initial Assessment with one of our Lead Occupational Therapists in our clinic rooms in Mayfair, Chelsea or Twickenham. When necessary, this assessment can be carried out in your home. You will be referred to the most appropriately matched Associate Occupational Therapy Assistant (OTA) by your Lead OT for treatment, following extensive discussion and treatment planning with you. Your Lead Occupational Therapist may also continue to work with you in addition to your Purpose People Ltd sessions with your OTA. Treatment sessions with the Lead OT will be charged at the OT rate. Purpose People Ltd Associate OTAs are associates only and are not employed by Purpose People Ltd. Each associate operates as an independent practitioner with their own separate and personal insurance and unique qualifications. Copies of all documentation, including DBS registration relating to your OTA associate, can be provided by Purpose People Ltd upon request.

7. Coaching

Coaching sessions can be held with clients face to face in our rooms in Mayfair, Chelsea and Twickenham, and in clients’ homes or in the community.

8. Group Treatment

Purpose People Ltd offers a variety of group treatment sessions, occasionally in collaboration with other practitioners. Group rates vary and details will be given on referral.

9. General Information

Purpose People Ltd reserves the right to terminate any Coaching or Occupational Therapy intervention should circumstances indicate that the intervention is not appropriate or safe for the Lead OT, the OTA, or the Client.

10. Travel

We do not take clients in our private vehicles, and we cannot travel in vehicles driven by our clients. Where travel is part of the treatment plan, this will be by public transport, taxi, or on foot. Taxi costs are regarded as expenses payable by the Client. Purpose People Ltd is not responsible for travel delays caused by public transport, traffic issues, etc. Any delays will be communicated to the Client by the OTA and managed independently. Purpose People Ltd accepts no liability or responsibility for injury whilst travelling to a session, save where such liability cannot be excluded by law (see section 16, Limitation of Liability).

11. Expenses

Any expenses incurred during an Occupational Therapy session will be paid for by the Client at the time. It is not permissible for Associate OTAs to cover expenses and ask for repayment at a later date. Any booking fees for specific activities required prior to a session must be paid for by the Client for both the OTA and the Client. Support to arrange any bookings will be viewed as part of your treatment. You can arrange to do this with your OTA at no charge within a reasonable time frame (15 minutes maximum). Any further time required to plan and arrange activity bookings will be viewed as a treatment session and charged at the normal fee rate.

12. Cancellation Policy

Subject to the “Cooling Off” right described in section 14 below, we require 48 hours’ notice, excluding non-working days, for the cancellation of a booked session. Cancellation with less than 48 hours’ notice will be charged in full. Late cancellation of an initial assessment will incur a fee of £80. If a Client does not communicate and is late for an OTA or OT session in the community, where the session is not in one of our clinic rooms, the OTA or OT will wait for 30 minutes at the agreed meeting place, or as nearby as reasonably and comfortably possible. In these situations, the full fee will remain payable, and should the Client arrive late, the session will end at the originally agreed time. At the OTA’s discretion, and with prior agreement from the Client to cover the additional fees, the session may be extended to allow the planned activity to proceed as per the treatment plan. We will endeavour to give you as much advance notice as possible of holidays or of any need to cancel a future appointment. If we cancel, we will arrange another session at the earliest mutually agreeable time.

13. Our Unavailability (Including Associates)

In the event that we are unavailable due to illness or for any other reason, you will be entitled to a refund of that session. Alternatively, you may reschedule the relevant session to a future date, subject to availability.

14. Cooling Off

Where a session, series of sessions, or service is booked remotely (that is, not in person) and you are a Consumer, you have a legal right to a 14-day “cooling-off” period during which you can cancel the contract formed by these T&Cs for any reason, including if you have changed your mind. The cooling-off period begins when you accept these T&Cs (i.e. when you book or confirm you wish for the services to proceed) and lasts 14 calendar days. If you ask us to begin providing services during the cooling-off period, and you later cancel before the 14 days are up, you will receive a refund for any part of the service not yet provided, less a reasonable amount for the service already provided up to the point you told us you wished to cancel. If you expressly acknowledge, in writing, before we begin, that you will lose your right to cancel once a service booked for delivery within the cooling-off period has been fully performed, then once that service is fully performed, your right to cancel it under this section ends. To cancel during the cooling-off period, please email Us at admin@purposepeopleltd.com, or write to Us at the address in section 1, clearly stating that you wish to cancel.

15. Your Other Rights to Cancel

If we are unable to deliver the services for more than 90 days, you may end the contract immediately. If you end the contract for this reason, we will issue you with a refund. Where you are part way through any sessions, you will be issued with a partial refund calculated based on the number of sessions made available to you. You have a legal right to end the contract (formed by these T&Cs) if at any time we are in breach of it. You may be entitled to a refund or partial refund and compensation. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

16. Limitation of Liability

Nothing in these T&Cs limits or excludes Our liability for death or personal injury caused by Our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded. Subject to the above, Our total liability to you arising out of or in connection with these T&Cs, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you in the 12 months preceding the event giving rise to the claim. We shall not be liable to you for any indirect or consequential loss arising out of or in connection with these T&Cs.

17. Data Protection

Purpose People Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified when working with Purpose People Ltd, you can be assured that it will only be used in accordance with Our Privacy Policy, available at www.purposepeopleltd.com/privacy-policy, and with the UK GDPR and the Data Protection Act 2018.

18. Treatment Fees

Our current fees are set out in the tables below. The exact format and price are always confirmed with you before anything is booked, and full details are also on our Pricing page. ADULT MENTAL HEALTH TREATMENT FEES

PAEDIATRIC TREATMENT FEES

Consultation

Quick-Start Screening Perfect for: a rapid second opinion, starting therapy quickly after a previous OT assessment, or if you are unsure of your child’s needs. 60-minute clinic session Review of past reports and discussion of current concerns Verbal summary of findings

Comprehensive Assessment Perfect for: children with complex or unclear needs across multiple areas. Full sensory processing assessment Parent questionnaires for home insight Evaluation of motor skills, executive function, visual-motor integration, self-care, play and leisure Detailed written report with recommendations

EHCP / Tribunal Expert Assessment Perfect for: families seeking legal evidence or reports for EHCP applications or tribunal hearings. All elements of the comprehensive assessment 15-page expert-format report suitable for legal use Liaison with solicitor (if needed)

Core Developmental Assessment (age 4+) Perfect for: concerns around motor skills, coordination, or handwriting. Often used to support DCD diagnosis. 90 to 120-minute standardised assessment (MABC-3) Optional DASH handwriting assessment 8 to 10-page report

Under-4s Developmental Assessment Perfect for: monitoring your child’s early development and reaching key milestones. 75 to 90-minute standardised clinic assessment Milestones tracker report

Paediatric Sensory Assessment Perfect for: children easily overwhelmed by noise, touch, or busy environments. Play-based observation, standardised tools, and parent or teacher interviews A clear picture of how your child processes sensory input

FEE NOTES VAT: Our fees are exempt from VAT as HCPC-regulated healthcare services. Travel expenses: In certain and rare circumstances where a particular OT/OTA is requested but is not located within reasonable travel range, extra fees for travel may be required. This will be negotiated on a case-by-case basis. Administration charges: Charges may apply for essential administrative work carried out outside of face-to-face sessions. This includes tasks such as communication with other professionals, report writing outside of the initial assessment report, care coordination, and treatment planning, especially important when supporting clients with complex needs. We aim to keep these charges fair and minimal, often rounding down time and only invoicing for a fraction of the actual hours worked. These efforts are crucial to ensuring high-quality, well-coordinated care and better outcomes for our clients.

19. Insurance Claims and Payments

Whilst Occupational Therapy is regulated by the HCPC, there are very few companies offering mental health Occupational Therapy in the private sector, and therefore We have found it is rarely recognised by insurance companies. In some circumstances with certain insurance companies, you can pay Purpose People Ltd and claim back; however, We are unable to be involved in this process and, as such, offer no guarantee of any repayment from an insurance company.

20. Payment of Fees

You will be invoiced following your session by Purpose People Ltd and not by your OT/OTA. Types of payment accepted: BACS (preferred method): Our bank details will be provided at the bottom of each invoice. We do not accept cash or cheques. Payments are due within 7 days of the invoice date. Services may be withdrawn at any time if payment remains outstanding.

21. Late Payment Fees

Thankfully, it is very rare that We experience late payments, but if payment is not received within the required 7 days, We reserve the right to charge late payment fees to cover Our administration costs, as follows: 7 days late = 10% of the original outstanding balance. 30 days late = a further 10% of the original outstanding balance (i.e. 20% in total). Example, based on an overdue initial balance of £120: 7 days late = £12 fee (new balance = £132); 30 days late = a further fee of £12 (new balance = £144). Services may be suspended until full payment is received.

We simply ask that you communicate with us, and we will do what we can to agree on a suitable payment plan.

22. Complaints

If you are unhappy with any aspect of the service you have received, please contact the practice administrator at admin@purposepeopleltd.com or on 07719 372913 in the first instance. We will acknowledge your complaint and aim to resolve it as quickly as possible.

23. Other Important Terms

If any of the provisions of these T&Cs are found to be unlawful, invalid, or otherwise unenforceable by any court or other authority, that provision (or those provisions) shall be deemed severed from the remainder of these T&Cs, and the remainder of these T&Cs shall be valid and enforceable. We may revise these T&Cs from time to time in response to changes in relevant laws and other regulatory requirements. If We change these T&Cs as they relate to your purchase, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them. Nothing in these T&Cs affects your statutory rights as a Consumer. For more information about your statutory rights, contact your local Citizens Advice Bureau or Trading Standards Office.

24. Law and Jurisdiction

These T&Cs (including any non-contractual matters and obligations arising from or associated with them) shall be governed by, and construed in accordance with, the laws of England and Wales. Any dispute, controversy, proceedings, or claim shall be subject to the exclusive jurisdiction of the courts of England and Wales.